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Paul Greve, Feb 11, 2022
Lousy customer service and overpriced
Avoid this store if you can.
Good assortment of parts, but horribly expensive and quite frankly, no customer service at all.
The customer representatives at the front desk are actually quite nice, but are let down by the store's management who couldn't care less about their customers.
My situation: I ordered a very specific part for a generator, and was told 7 times that the part would be delivered "tomorrow" or the "day after tomorrow". In the meantime, seeing that the delivery time was getting out of hand, I checked with another Northern Lights distributor on the French side and was quoted 255€ + 80€ (for freight), with a delivery time of a week or so. Electec told me that the part was coming in the following day, so I cancelled the order in the French side.
Finally, the part arrived 5 days later and did cost 550$ !!!!!!!!
When I wanted to talk with the store's management about the situation (delivery time and excessive cost), I had to wait 20 minutes only to told "they're busy and don't want to talk with you".
It seems to me that Electec only considers you a "valued customer" if you shut up and pay. Customer service is very poor and the store's management are the rudest people I've ever encountered in Sint Maarten.
So, if you can, avoid at all costs...
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